How do I place an order on Phono.shop?
Select your items, add them to your cart, choose delivery or pickup in Vilnius, and complete the payment. You can place your order online or by visiting our studio in Vilnius.
Can I purchase and pay for items at the studio without placing an order online in advance?
Yes, you can come to the studio, select your items in person, and pay for them right away by card or in cash—in that case, an advance order is not required.
What payment methods do you accept?
We accept payment by credit card and online banking, and we also offer payment in installments. At the studio, you can pay by credit card or in cash.
Do you issue a VAT invoice?
Yes, an invoice is issued for every online store order, and you’ll find it in the email address you provided. For in-store purchases, invoices are provided upon request.
Can I change or cancel my order after I've paid?
Yes, please contact the Phono team by phone or email to discuss next steps; we'll help you find the best solution.
How long will it take to receive my order?
Orders placed by 3:00 p.m. are shipped the same day and delivered by courier to the address you specify within 1–3 business days.
How much does shipping cost?
Pickup at Phono Studio in Vilnius is always free.
Delivery for packages weighing up to 4 kg costs €3.50; for packages weighing 4 kg or more, it costs €6.50.
Can I pick up my order at Phono Studio in Vilnius?
Yes. When placing your order, select “Pick up at the studio” at Aukštaičių g. 6, Vilnius—this pickup option is free of charge.
Do you ship outside of Lithuania?
Yes, we ship orders to all Baltic countries.
What should I do if my package arrives damaged?
If you notice that the packaging is visibly damaged, do not accept the shipment, or immediately document the damage and contact the Phono team—this will make it easier to resolve the situation without any further complications.
How long do I have to return an item?
You have the right to return an item within 14 days of receiving it by notifying the seller and sending the item back (pursuant to Article 6.228-10 of the Civil Code of the Republic of Lithuania).
What items cannot be returned?
Non-returnable items: vinyl records, gift certificates, music recordings, books, printed publications, works of art/prints, record care products, and turntable needles. However, if you have any questions, please feel free to contact us—we’ll help find a solution that works for both parties.
How do I initiate a return?
Contact the Phono team and let them know you’d like to return the item within 14 days of receipt, then ship the item back to the seller in accordance with the return policy.
How long does it take to get a refund?
Once it has been confirmed that the refund meets the conditions, the money will be transferred to your bank
Payments are transferred to the account within 14 days.
If an item is defective or arrives with a manufacturing defect, what should I do?
If the reason for the return is a defect in the product, Phono.shop undertakes to provide warranty service or to refund the amount paid for the product in accordance with the terms set forth in the contract.
What warranty applies to electronic products?
Electronics (record players, speakers, headphones, etc.) come with a 24-month warranty.
Which products are not covered by the warranty?
The warranty does not apply in the following cases: mechanical damage, improper connection to the electrical grid, exposure to liquids/moisture or fire, attempts to repair the product yourself or repairs performed by an unauthorized service center, a damaged or removed serial number, and malfunctions resulting from failure to follow the user manual. For a complete list, please visit the “Warranty” page.
What should I do if my record player breaks down during the warranty period?
Please contact the Phono team with your order number and a description of the problem—you will be offered a warranty repair, a replacement, or a refund, depending on the situation.
Do I need any additional equipment to use the record player?
It depends on the model. Most of the turntables in our selection come with a phono preamp, so an external amplifier isn’t necessary—the turntable works directly with powered speakers. These turntable models are also compatible with passive audio systems that include an amplifier. In addition, we offer turntable sets that come with speakers, so you won’t need to purchase a separate audio system.
Can I come by and listen to the record player before I buy it?
At our studio in Vilnius, you can try out some of the turntables or audio systems currently on display before making a decision.
Do you sell replacement parts, such as needles?
Yes, our product lineup includes turntable needles and other accessories designed for the maintenance and restoration of existing turntables.
Can you help me choose a turntable that works with the sound system I already have?
Yes, if you already have a sound system, we'll help you find the turntable model that best suits your needs and expectations.
Do you sell only new CDs, or do you also have used ones?
Our selection includes both new and used CDs. Used CDs are marked separately, along with additional information about the recording.
Can I order a disc that is not currently in stock?
Yes, our selection isn’t huge, but it’s constantly changing, and if needed, we’ll be happy to order or find the recording you need. You can send us such requests by email, ask us in person at the Studio, or reach out to us on social media. Custom orders may take some time, depending on the recording.
What does the abbreviation "LP/EP" on records mean?
LP (Long Play) refers to a full-length album, usually 12 inches in size, that plays at a speed of 33⅓ revolutions per minute. EP (Extended Play) refers to a shorter release—more than one track (single) but less than a full album—and can be played at either 33⅓ or 45 revolutions per minute.
How should you care for the tiles?
Before each listening session, clean the disc with an antistatic brush to remove dust and static electricity. Hold the record only by the edge and the label to prevent finger oils from getting on the grooves. Store records vertically, away from direct sunlight and heat sources. If the record hasn’t been cleaned in a long time or was purchased used, it’s worth giving it a deeper clean with a special vinyl cleaner.
Where is Phono Studio located, and what are its hours of operation?
The studio is located at 6 Aukštaičių St., Vilnius (Paupio District).
Hours: Mon–Fri 12:00–19:00, Sat 11:00–16:00.
Do I need to register before coming to the studio?
No, you don't need to sign up—we invite you to stop by the studio during business hours just to look around, discover some music, or get advice.
Does the studio host events or listening nights?
Yes, when you join the Phono Club, you’ll receive invitations to club member events held at the studio. Our newsletter subscribers are the first to receive all the information about events and special offers.
When I visit the store in person, can I find all the items listed in the online store?
Yes, almost the entire selection available in the online store can also be found in our Studio, except for items marked as currently out of stock or available for pre-order.
How do gift cards work?
Gift certificates can be purchased online or at the studio, and the recipient can use them to pay for any items in the Phono.shop selection. Electronic gift certificates are sent by email. The gift certificate can be used both in-store for in-person purchases and in the online store.
What is the Phono Club, and how do I join it?
The Phono Club is a membership program that lets you be the first to hear the latest news and receive invitations to events for club members. You can join by subscribing to the newsletter on the website.
What discounts do club members receive?
By joining the Phono Club, you can receive special offers such as free shipping, a discount on your order, and other promotions. Information about current offers is posted on the website.
Does Phono.shop sell only turntables and vinyl records?
No. In addition to record players, audio equipment, and vinyl records, the selection also includes books (including titles from Taschen, Gestalten, Phaidon), board and retro/video games, digital and analog photography supplies (film and instant cameras, film rolls), and home goods—such as Newgate clocks, tableware, and candles.
Do you sell books about music or art?
Yes, the selection includes books on design, music, and art that are suitable both for reading and as interior decor.
Do you sell photography supplies?
Yes, in the "Photo" category, you'll find both digital and analog film and instant cameras, as well as the film compatible with them.
Can I buy a gift for the home, not just for a music lover?
Yes, our selection includes watches, tableware, and home decor items that make great gifts—even for someone who isn't into vinyl.