Warranty Periods
Electronics products come with a 12-month warranty.
Which goods are excluded from the guarantee
Certain items are not covered by the warranty—these include various accessories (such as stands, bags, etc.), cables, needles and pins, vinyl records, and so on. However, if you have purchased an item of this type and are experiencing a problem, please be sure to contact us and we will try to help.
Warranty conditions
Keep the original packaging of the product and all original accessories and documents. The original packaging of the item ensures the safe transport of the item if it needs to be transported to us and we will not be responsible for transporting the item to us if it has not been packed in the manufacturer's original packaging. The original packaging is also important because it often bears serial numbers which will not necessarily be on the product itself, and in the case of warranty services, the serial numbers are necessary information for the servicers.
If you have not retained the original packaging of the product and wish to contact us for after-sales service, you may do so, but there is no guarantee that the manufacturer's service department will not ask for the original packaging and accessories during the process. We will also ask you to pack your product as securely as you understand it so that it can be transported to the workshop in such packaging.
Keep the proof of purchase of the product, as this is essential to benefit from the after-sales service.
Once you have purchased the goods, you will receive a VAT invoice which you must present as proof of purchase. If you cannot find the VAT invoice but are sure you ordered online, your order number is required. If you have lost your cash register receipt but paid by card, look in your e-banking for a bank statement to confirm the purchase. If you paid in cash and have lost your receipt, we may not be able to help you.
Defects are usually repaired within 40 business days from the date the device is received for repair. The product will be replaced with a new one or a refund will be issued if defects that arose during use of the product within the warranty period cannot be repaired. This decision is made by the manufacturer’s authorized service center after inspecting the device, and a response is provided within 60 days of the product being submitted for warranty inspection.
Warranty does not apply
– needles, tonearms, batteries, rechargeable batteries, fuses, connection cables, covers, and locking mechanisms.
– mechanical damage, such as breaks, damage to the casing, severed or damaged wires, dents caused by the device falling, damage to the finish due to improper storage, etc.
– discoloration of the device (yellowing, staining, etc.) caused by any reason.
– faults caused by improper connection of devices to the power grid or by power grid malfunctions.
– faults caused by an uneven electrical current.
– damage caused by exposure to chemicals.
– defects resulting from connecting the product to electrical, telecommunications, or cable networks that do not comply with national standards.
– damage caused by external factors, such as fire, moisture/water, temperature, lightning, or other natural disasters.
– damage caused during the transportation of devices when the buyer transports them themselves and fails to ensure that the device is properly prepared for transport.
– if there are signs that someone has attempted to open the device, or if the product has been repaired by a service center not authorized by the manufacturer.
– if any changes have been made to the device's design or circuitry (other than those described in the user manual).
– if malfunctions are found that were caused by foreign objects, substances, liquids, or animals (e.g., insects) entering the interior of the device.
– in the event of malfunctions caused by a computer virus, the installation of software not intended by the manufacturer, or the improper installation of compatible hardware.
– if the serial number on the product has been altered, erased, or cannot be identified.
– if a software update or a reset to factory settings is required to improve the device's features as they were at the time of sale.
– in all other cases where defects or malfunctions in the device arose because the buyer failed to follow the user manual, or where defects in the item arose due to the fault of third parties or force majeure.
Where to go for after-sales service?
Please contact us by email at phono@phono.lt or through the other contact information listed in the “Contact Us” section, or you can simply visit our studio at Aukštaičių g. 6, Vilnius, with your proof of purchase, and we will accept the item for warranty service.